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ABOUT US

Elevating Customer Experiences at

Diverse Intellectual SA (PTY) LTD is a call centre that recognize the importance of promoting diversity and inclusion in the workplace. with a vision to excel in the business process optimization sector Bring about positive change within the Industry by empowering women in leadership and also give opportunity to the youth of South Africa. Diverse Intellectual SA finds its expression mainly in the BPO sector and is focused in both international and domestic market.

OUR SERVICES

Our service areas are focused on offering services across multiple countries, but would like to reach greater heights and expend.

The following are our current Service channels

CUSTOMER SERVICE

Our dedicated team is ready 24/7 to assist you with prompt and personalized support, Trust us for efficient problem resolution and a seamless customer experience.

INBOUND SALES

Elevate your business with our Inbound Sales expertise. Our call center is equipped to handle customer inquiries and convert leads into sales seamlessly.

OUTBOUND SALES

Unlock growth with our Outbound Sales solutions. Our call center employs skilled professionals to reach out, engage prospects, and drive successful sales outcomes.

LIVE CHAT

Transform customer interactions in real-time with our Live Chat support. Our dedicated team is here 24/7 to provide instant assistance and enhance your online experience.

LEAD GENERATIONS

Supercharge your business growth with our Lead Generation services. Our call center specializes in identifying and nurturing high-quality leads to fuel your sales pipeline.

BACK OFFICE

Optimize your business operations with our support. Our call center's efficient and reliable back-office services ensure seamless workflow management, allowing you to focus on business activities

OUR SOLUTION

Explore unlimited possibilities

With a focus on personalized service, cutting-edge technology, and a commitment to excellence, we offer comprehensive solutions that redefine customer interactions

Training

This training program is designed to empower you with the skills and knowledge needed to thrive in a dynamic call center environment

1. Master communication techniques

2. Product/Service Knowledge

3. Problem Resolution

4. Product/Service Knowledge

5. Active/Roles Play games

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WORKFORCE MANAGEMENT

Workforce Management is the strategic optimization of personnel, processes, and technology to enhance overall operational efficiency

1.Forecasting

2.Scheduling

3.Real-Time Monitoring

4.Performance Analytics

5.Adherence and Compliance

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Tech-Enabled Call Center

We leverage cutting-edge technology to ensure seamless and exceptional customer service.

1. Cloud-Based Contact Center Software

2. Interactive Voice Response (IVR)

3.Automatic Call Distribution (ACD)

4. Predictive Dialer

5. Speech Analytics

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work

Explore unlimited possibilities

South Africa has received the accolade of being “the most favoured offshore CX delivery location in 2022” according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. This consolidates South Africa's position as the emerging leader in global CX delivery.

Why DISA?

Why South Africa & DIVERSE INTELLECTUAL SA

South Africa offers world-class acumen and infrastructure, with flourishing financial and telecommunications development. It is positioned to diversify your outsourcing strategy. Pricing competitiveness is further supported by government incentives..

South Africa’s emerging market economy hosts the fastest growing Business Process Outsourcing (BPO) / Contact Centre industry in the world

Diverse pool of talent with a cultural affinity to the UK, USA and Australian markets

As highly motivated sales specialists we are dedicated to the highest levels of professionalism and integrity

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CONTACT

Send your query

Expect prompt and personalized responses. Experience hassle-free query resolution as we prioritize your concerns with utmost care.

contact
ADDRESS

3rd Floor convention House

125 Florence Nzama Street

CALL FOR QUERY

+2769 632 1413

SEND US MESSAGE

info@diverseintellectualsa.co.za

© DIVERSE INTELLECTUAL SA


Copyright © All rights reserved | by Thabiso Prince & DISA IT TEAM

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