IT Support Specialist

DIVERSE INTELLECTUAL SA is a dynamic and customer-centric organization committed to delivering exceptional service to our clients. As we continue to grow, we are seeking a dedicated IT Support Specialist to join our Call Center team. If you are passionate about technology and providing top-notch support, we invite you to explore this exciting opportunity.

Key Responsibilities:

1. Technical Support:

Provide first-line technical support to our call center agents, addressing hardware, software, and network-related issues.

Troubleshoot and resolve IT problems efficiently to minimize downtime and ensure seamless operations.

2. System Maintenance:

Perform routine system maintenance tasks, including updates, patches, and system upgrades.

Collaborate with the IT team to ensure the overall health and security of the IT infrastructure.

3. User Training:

Conduct training sessions for call center staff on the effective use of IT systems and tools.

Create documentation and guides to assist users in navigating and troubleshooting common issues.

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