At Diverse Intellectual SA, we are dedicated to revolutionizing your customer experience. With a team of seasoned professionals and cutting-edge technology, we stand as your reliable partner for exceptional call center solutions.
ABOUT US
Diverse Intellectual SA (PTY) LTD is a call centre that recognize the importance of promoting diversity and inclusion in the workplace. with a vision to excel in the business process optimization sector Bring about positive change within the Industry by empowering women in leadership and also give opportunity to the youth of South Africa. Diverse Intellectual SA finds its expression mainly in the BPO sector and is focused in both international and domestic market.
OUR SERVICES
The following are our current Service channels
Our dedicated team is ready 24/7 to assist you with prompt and personalized support, Trust us for efficient problem resolution and a seamless customer experience.
Elevate your business with our Inbound Sales expertise. Our call center is equipped to handle customer inquiries and convert leads into sales seamlessly.
Unlock growth with our Outbound Sales solutions. Our call center employs skilled professionals to reach out, engage prospects, and drive successful sales outcomes.
Transform customer interactions in real-time with our Live Chat support. Our dedicated team is here 24/7 to provide instant assistance and enhance your online experience.
Supercharge your business growth with our Lead Generation services. Our call center specializes in identifying and nurturing high-quality leads to fuel your sales pipeline.
Optimize your business operations with our support. Our call center's efficient and reliable back-office services ensure seamless workflow management, allowing you to focus on business activities
OUR SOLUTION
With a focus on personalized service, cutting-edge technology, and a commitment to excellence, we offer comprehensive solutions that redefine customer interactions
This training program is designed to empower you with the skills and knowledge needed to thrive in a dynamic call center environment
1. Master communication techniques
2. Product/Service Knowledge
3. Problem Resolution
4. Product/Service Knowledge
5. Active/Roles Play games
Workforce Management is the strategic optimization of personnel, processes, and technology to enhance overall operational efficiency
1.Forecasting
2.Scheduling
3.Real-Time Monitoring
4.Performance Analytics
5.Adherence and Compliance
We leverage cutting-edge technology to ensure seamless and exceptional customer service.
1. Cloud-Based Contact Center Software
2. Interactive Voice Response (IVR)
3.Automatic Call Distribution (ACD)
4. Predictive Dialer
5. Speech Analytics
South Africa has received the accolade of being “the most favoured offshore CX delivery location in 2022” according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. This consolidates South Africa's position as the emerging leader in global CX delivery.
CONTACT
Expect prompt and personalized responses. Experience hassle-free query resolution as we prioritize your concerns with utmost care.
3rd Floor convention House
125 Florence Nzama Street
073 966 4708
info@diverseintellectualsa.co.za